Return/Refund Policy

Your satisfaction is very important to us. We will do our best to alleviate any problems you may encounter. However we cannot be responsible for breakage caused by misuse. Please understand that knowing how to use your equipment and e-Liquids are paramount to you having a good experience. We encourage you to research the proper use of your electronic cigarette and e-Liquids. Please utilize the abundant learning materials and  educational blogs to best learn how to use, prime, clean and care for your products correctly. For RBA and Mod users, knowing the proper way to build your device, and knowing the safest and best practices are paramount. We assume no liability. Use all products at your own risk.

 

Returns are for On-Line store credit or exchange only (receipt required) within 7 days of purchase.  30 days on electronic mods.  This warranty covers manufacture defect only.   We will not accept returns on equipment that shows evidence of physical damage, negligence, or water damage.  For sanitary reasons we cannot accept returns on eliquid.  There are no returns on coils, heating elements, or tanks that have been filled with liquid and used.  Mechanical mods, RBA’s, and mod batteries are for use at your own risk.  SVL is not responsible for devices used outside their designed parameters.  Please research ohms law, and  battery ratings law before attempting to build a new atomizer.  Due to the volatile nature of batteries and RBA’s we will not warranty any product that is used with a re-buildable atomizer. 

 

Refunds for defective merchandise must be completed with in seven (7) days of receiving products. You must Email all details including your Sale Record Number to info@synergyvapor.com. You must put "RMA" in the subject line of your Email or it will be filtered into the spam folder. Once we have received your return request we will issue you the RMA number. You can then Send the items back.

 

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